Sonos’ revamped mobile app is so horrible that the company is reportedly mulling over bringing its old S2 app back while it fixes the new app. The company released the new version of its mobile app in May, just a few months before the launch of the Sonos Ace.
Sonos users have criticized the new cloud-based app, saying it is missing basic features. When Sonos released the new app, it said that it packs significant underlying improvements. The cloud-based approach is designed to allow Sonos to add more features to its ecosystem in the future.
Unfortunately for the speaker maker, existing Sonos users are not pleased with the new app, as they say it lacks basic features, such as alarms and timers. Sonos CEO Patrick Spence has apologized for the app’s premature rollout and promised a bi-weekly update cycle for new features. The company has also postponed the launch of two new products scheduled for the fourth quarter of 2024. The company is now directing all its resources toward getting the new app in shape.
Unfortunately for users, those efforts have yet to bear fruit. This has led Sonos executives to seriously consider relaunching the old app until the new app is ready for prime time. However, bringing back the old S2 app could introduce more technical headaches for the Sonos team.
The new Sonos app will reportedly cost the firm $20-$30 million, on top of the goodwill and customer faith it is losing.
(Photo by Jako Janse van Rensburg on Unsplash)