Some Apple Watch Series 9 and Apple Watch Ultra 2 users are complaining of a touch-related display issue. Apple is aware of the issue, says an internal memo shared with Apple Authorized Service Providers this week.
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“Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display,” reads Apple’s memo, obtained and shared by MacRumors. Apple said some customers may describe the issue as “ghost” touches.
Users with affected Apple Watch models to “jump erratically” or exhibit other unexpected behavior, without any user interaction, according to Apple. The issue could result in an Apple Watch unintentionally starting a phone call and even prevent users from entering the device’s passcode.
The Apple memo recommends that customers keep their watchOS software updated, indicating the company believes it will be able to remedy the issue via a future watchOS update. Apple has also instructed technicians not to repair affected Apple Watch models while it investigates.
The technicians are also told to instruct customers experiencing this issue to force restart their Apple Watch by holding down the Digital Crown and the side button simultaneously for at least 10 seconds, waiting until the Apple logo appears.