Several Apple Vision Pro owners have taken to Reddit to share images of clean-cut shear in their headset’s front glass that occurred without dropping or otherwise damaging the glass. The Vision Pro’s front glass is a single sheet of glass that acts as a lens for the headset’s tracking cameras.
The Vision Pro is a precisely engineered device, which leaves little room for errors and missed tolerances, which could be the reason behind the reported cracks. There are several Reddit posts sharing images of quite similar cracks in the sheared glass at the nose bridge.
The posts from Vision Pro owners claim they left their Apple Vision Pro connected to the device’s battery pack while storing it overnight. The issue may stem from the headset being charged with the soft cover on while the headset is in the Travel Case. This may lead to the glass overheating, expanding, and resulting in a crack in the weakest point of the glass.
Currently, there are no similar reports in Apple Support forums, on X, or anywhere else on the web at the moment.
The crack appears in the nose bridge, which is said to be the weakest part of the glass mold. Users who have contacted Apple Support have been told they’ll have to pay an AppleCare deductible of $300 for a repair. Vision Pro buyers who didn’t pay for AppleCare will pay $800.
While this is a small sample, the crack seems to appear in the same place for all users, indicating a possible issue. As pointed out by AppleInsider, it is possible that a small number of headsets may have made it past inspectors.
Apple has yet to comment on the situation and will likely keep quiet unless several more cracks are reported. If you’re Vision Pro headset cracks in this matter, you should immediately call Apple Support and ask for the case to be escalated for examination about a potential device defect. Be sure to document exactly what happened in the time leading up to the crack. If the issue turns out to be widespread, Apple could be forced to set up a special repair program to remedy the issue.
The AppleInsider report says the publication has contacted 24 Apple stores, mostly on the east coast of the U.S., and no Genius Bar appointments have been made in any of those stores, related to the issue.
