A woman who placed AirTags in her luggage before traveling has allowed her to catch United Airlines lying about the security and location of her bags.
Valerie Szybala has tweeted to share how United Airlines lost her luggage, then proceeded to lie about where her AirTag said it was.
Szybala had used her AirTags to track her luggage to a dumpster behind a residential apartment complex. Photographs, possibly from Google Street View, show other United Airlines luggage strewn by the dumpster and apparently emptied.
Later in the thread, Szybala posted a copy of her messages with United Airlines support, where she was told to “calm down,” and “we will deliver the bag to you, don’t worry.”
She repeatedly informed customer support that she has found the location of the luggage because of her AirTags. However, United support tells her that she is wrong and the “bag is safe at the Delivery services distribution center.”
Szybala says when she “pressed them to send me the details of their lost/stolen bag policy,” the support rep she was corresponding with stopped responding.
A bit later, Szybala’s AirTag showed that the baggage was on the move and was seemingly now at a McDonald’s restaurant. Shortly afterward, she says it left McDonald’s, returning to the apartment with the dumpster.
Afte making at least one other foray into the outside world, Szybala’s luggage finally found its way to her.
United Airlines has not commented publicly beyond an initial Twitter support message asking for details.
(Via AppleInsider)