Apple today announced the launch of its self-service repair program for the iPhone. The program, first announced late last year, allows iPhone 12, iPhone 13, and third-generation iPhone SE users to perform certain repairs at home in the United States. The program is expected to roll out in Europe later this year.
Genuine repair manuals and Apple parts and tools will be available in a new Self Service Repair Store. Customers will have access to over 200 individual parts and tools. While the store will at first only include tools iPhones listed above, the store is expected to offer tools, manuals, and parts for Macs with Apple silicon chips later this year.
To start the Self Service Repair process, a customer will first review the repair manual for the product they want to repair by visiting support.apple.com/self-service-repair. Then, they can visit the Apple Self Service Repair Store and order the necessary parts and tools.
While customers must order the parts needed for the repair, Apple will provide a $49 rental kit that includes all the essential tools required to conduct repairs for customers. The rental kit will be available to customers for one week before they’re needed to be sent back to Apple and are shipped free of charge.
The rental kits include two cases, one weighing 43 pounds and the other weighing 36 pounds. Stacked on top of each other, the cases will measure 20 inches in width and 47 inches in height. Both cases include wheels for easy transportation.
Apple says every genuine Apple part is designed and engineered for each product and goes through extensive testing to ensure the highest quality, safety, and reliability. The parts are the same ones — at the same price — as those available to Apple’s network of authorized repair providers. For certain repairs, customers will receive a credit when returning a replaced part for recycling.
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 3,000 Independent Repair Providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, in the US, eight out of 10 Apple customers are located within 20 minutes of an authorized service provider.
