Apple today announced the launch of its new service program that addresses an issue with iPhone 12 and iPhone 12 Pro devices that may experience sound issues due to a component that might fail on the receiver module.
Apple says that only a “very small percentage” of iPhone 12 and 12 Pro models may experience sound issues. Affected devices were manufactured between October 2020 and April 2021.
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.
If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.
Apple or an Apple Authorized Service Provider will service eligible devices, free of charge.
iPhone 12 mini and iPhone 12 Pro Max models are not part of this program.
Choose one of the options below to have your iPhone 12 or iPhone 12 Pro serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.
Before service, back up your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.
If your iPhone 12 or iPhone 12 Pro has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.