Large numbers of AT&T customers across the United States continue to be affected by issues with their voicemail. Reports on both social media and the wireless carrier’s support forums indicate the issues have been going on for weeks.
While AT&T says it is aware of the problem, it hasn’t offered details on the cause of the issues or offered an indication as to when the issue might be fixed.
On Wednesday, The Verge reported on a 40-page thread in AT&T’s support forums that include both iPhone and Android issues reporting on the issues they’re experiencing while trying to access their voicemail. Android users say they’re seeing error messages, while iPhone users are unable to view the Visual Voicemail feature to manage their recordings.
When The Verge contacted AT&T for a comment, the carrier responded with the following:
“A recent software update to some devices may be affecting our customers’ voicemail. We are working with the device manufacturer to issue a patch to resolve this and apologize for any inconvenience this has caused.”
The first complaints date back to October 1, and the issues are spread out over several states, including Arizona, California, Colorado, Florida, Indiana, Nevada, and North Carolina.
AT&T is advising affected customers who require immediate access to voicemail to call customer service and create a new mailbox. However, if you do that, be advised that you will lose all saved and unheard messages. Users can also opt to wait and hope AT&T fixes the issue.
We’ll keep you posted when we hear of further developments.