Apple is now offering free repairs for certain Apple Watch Series 2 models that refuse to power on or have a swollen battery. The new policy was revealed in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and obtained by MacRumors.
“Apple has determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery,” wrote Apple, in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and subsequently obtained by MacRumors.
The document, numbered as SN4534 on the internal Apple GSX portal says, “Apple will service eligible devices free of charge.” Eligible devices will be covered by the new policy for three years after the original date of purchase.
The policy is in force in at least the United States, Europe, Canada, and Mexico, although service providers around the globe are also believed to be able to offer the free service.
Reports of swollen battery issues, which can prevent an Apple Watch from powering on and can even cause the device to burst open, have become fairly common in Apple Support Communities and various website forums in recent months. however, in most incidents, the affect devices are first-generation models, which were released in 2015.
Eligible models include any 42mm Apple Watch Series 2 model, including the Sport, Edition, Hermés, and Nike+ models.All devices must be visually inspected to confirm eligibility. Warranty status of the wearable doesn’t affect coverage.
If your device is affected by this issue, visit the Contact Apple Support page and click “Apple Watch” -> “Battery, Power, and Charging.” On that page, you can opt to bring the device in for repair and make an appointment at the Genius Bar in an Apple Store, or visit an Apple Authorized Service Provider.
Users can also chat with an Apple Advisor, either via phone or online chat. Battery replacements will be performed at an off-site Apple Repair Center.