If your iPhone 6s unexpectedly shuts down from time to time, it may be eligible for a new repair program Apple announced on Sunday. Apple is offering a free battery replacement for certain devices manufactured during the September to October 2015 timeframe.
Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.
If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device’s serial number checked to confirm eligibility for a battery replacement, free of charge.
While Apple will replace the battery in affected devices free of charge, they do note that if there are other issues with the device that could affect the battery replacement procedure, such as a cracked screen, those issues will also need to be fixed at the customer’s expense.
If you had previously taken your iPhone 6s in and paid to have the battery replaced, you can contact Apple to request a refund.
AppleInsider notes the new replacement program comes in the wake of a request by the China Consumers Association last week to have Apple investigate complaints form Chinese consumers who found their iPhone 6 and iPhone 6s devices would unexpectedly, (and in some cases permanently), shutdown. Although the new battery replacement program is said to be unrelated to the request, the program is available on a worldwide basis.
Apple launched another handset repair program last week, this one for iPhone 6 Plus devices afflicted by the “Touch Disease,” where users may witness display flickering or a loss of touch sensitivity. That repair carries a $149 repair tariff, as Apple says the issue may be caused in part by the handset having been “dropped multiple times on a hard surface.”
