If you’re the proud owner of a 12-inch MacBook with Retina Display, you’ll want to pay close attention to this article. Apple has initiated a replacement program for the USB-C charging cables sold with the new MacBook. The program also covers USB-C charging cables sold separately. Apple says a design issue with the affected cables can cause them to fail.
Apple says a “limited number” of MacBook USB-C charging cables shipped through June 2015 have a design flaw that causes a attached laptop to not charge or charge intermittently when connected to a power source. Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text. See images above.
Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This program also covers Apple USB-C charge cables that were sold as a standalone accessory. For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, Apple will send you a new cable by the end of February 2016.
Customers who did not purchase a MacBook through Apple’s online store, or register the device online can do one of the following to ensure they receive a replacement cable:
- Find an Apple Retail Store. Genius Bar reservation recommended.
- Find an Apple Authorized Service Provider.
- Contact Apple Support.
This worldwide Apple program does not extend the standard warranty coverage of the MacBook. If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund. The program covers the affected USB-C charge cables until June 8, 2018.
