Do you use Twitter to respond to customer support issues? If you do, you might want to take a look at the newly updated Freshdesk app for iOS.
TNW:
The company’s apps now include a tab dedicated to social media support. It allows users to surface urgent tweets in a custom stream so they can spot customers’ questions and respond quickly.
Users can covert tweets directly to support tickets, and assign the correct team to see to the resolution of the issue, all from within the app. Support agents can also access prior interactions via email, phone, and chat to better understand the customer.
For more information about Freshdesk, and its free and paid plans, visit the Freshdesk website.
The Freshdesk app is available FREE for the iPhone in the App Store. [DIRECT LINK]
