A growing number of users are complaining on Apple’s Support Forums that there is an ongoing problem with Apple’s iTunes Match service. The users claim the service times out when they attempt to upload new tracks to be matched by the iTunes servers.
“I’ve been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days. I’ve added a few new tracks to my library over the last couple of days and have attempted to “Update iTunes Match.” However, the matching process is stalling out at the end. It looks like it’s just about to finish but then it never does, ” writes Apple Support forum member Ryan Hargrove.
The issue apparently manifested itself on June 10th, and is still affecting users almost a week later. Attempts by users to fix the issue by updating iTunes, restarting their computers, and more have proven unsuccessful.
Apple’s System Status page shows all iTunes services as fully operational. Tests by users suggest the issue may be isolated to tracks that are not included in Apple’s iTunes library. Self-recordings and independent music tracks appear to stall during upload, while recognized songs are matched with no problem.
Apple has yet to comment on the issue. We’ll keep you posted as we hear more news.
