There have been a notable amount of users complaining about Wi-Fi issues with their new 11-inch and 13-inch MacBook Air units. Apple is telling Apple Geniuses to “capture” any new MacBook Air units with Wi-Fi issues.
According to a source at Apple, the company is working to independently identify what exactly is causing the new WiFi-related problems. According to this person, AppleCare and Apple Store Genius Bar employees have been instructed to “capture” affected MacBook Air units. These units will then be sent back to Apple for further testing so a solution could hopefully be achieved. While Apple is asking AppleCare and Genius Bar staff to “capture” units facing problems, that does not mean Apple is confirming the new MacBook Air is flawed. This points to Apple pushing to determine why at least some units are seeing WiFi problems.
9to5Mac has heard independent reports from customers with MacBook Air Wi-Fi issues who have successfully swapped out their notebooks for new ones. One customer reported that AppleCare provided them with a complimentary USB-to-Ethernet adapter so their replacement MacBook Air could connect to the Internet without needing to use Wi-Fi.
