J.D.Power and Associates just released their 2012 U.S. Tablet Satisfaction Study and Apple tops the list for customer satisfaction in four areas. Amazon came in second, close behind.
The study measures tablet owner satisfaction among those who have owned their tablet for less than two years. Satisfaction is measured across five key factors. In order of importance, they are: performance (26%), ease of operation (22%), styling and design (19%), features (17%), and price (16%).
Apple ranked the highest, with a score of 848, and performed well in four categories: performance; ease of operation; styling and design; and features. Amazon followed closely behind with a score of 841, and performed best in the price factor category.
